The deliverytime depends on the product that you ordered. 

Redeemkey
For redeemkeys we have a fully automated deliverysystem that will deliver the key to unlock the game instantly after purchase per email. You can start downloading right after you order.

Account format
For games that need a manual delivery via account there is some more work to do. Our team works 24/7 to deliver games and in most cases the games are delivered within a couple of hours. We try to keep the deliverytime below 3 hours.

If you have waited longer than this period feel free to get in touch with us via the provided link to the live chat, our team will be happy to give you more information.

Did you provide a wrong email adress and did not receive the delivery for your order? Get in touch with us via our customer support and let us know so we can correct it manually and resend the delivery.

Our team will ask for some details or a proof of payment to confirm that its really you.

It happens sometimes that there are a lot of orders coming in, our team tries to prepare for these situations but it happens that it gets too busy and delivery takes longer than usual. 

It can also happen that the game ordered is in very high demand and we have trouble keeping up with the demand, in these cases we try to warn before ordering in the product page itself, but we cannot always be fully prepared.

We understand that its very inconvenient in cases where you wait much longer than our promised delivery time. Its also not a fun thing for us to keep you waiting, If you waited over 12 hours for delivery you should get in touch with us to get the problem solved.

In the most rare cases we have customers waiting for 2/3 days for their game, if this is the case for you please get in touch with us to get some sort of compensation for the inconvenience..

We are sorry to hear that, but we are prepared for it.

In some cases account get lost and the games stop working, there is an easy fix for it, we provide a new account and you can continue playing like you were before.

Warranty

This is exactly why we offer a warranty with our sales. If anything happens with the game youre covered by our ‘customer protection program’.

Get in touch with us via live chat, link was provided in the deliverymail. Our team will gladly help you with this issue.

No warranty?

If the issue happened after the warranty has expired you can still get in touch with our customer support to get a solution.

Open a ticket

Games that are delivered via account format are locked to a single console and are not reinstallable. They have a warranty for one single install on a single console. It will however work on all active profiles on that console.

Redeemkeys are locked to a profile and are reinstallable as many times as you whish.

For digital products that are refundable you have 14 days time to request a refund. However there are some terms applied.

Redeemkeys

For redeemkeys there is no refund possible, because these keys are only usable once and we cannot take them back. Once you placed your order and received a redeemkey there is no going back.

Account format

For games that are delivered trough account there is a refund possible before the unlock code is entered on our deliveryplatform. After receiving an account there is no longer a refund possible.

However if there is a case where for example you waited for 3 days or longer and there was still no delivery, you may request a refund and we will process it as soon as we can.

In short

Refund is possible before delivery of the game, after delivery we cannot accept a refund.

Refundfee

In our market our margins are very tiny, and processing orders deliveries and refunds takes a lot of time and costs us a fee as well. that is why we must charge a small fee for processing refunds. This fee varies between €0,90 and €2,80, depending on your region and payment option. If you request a refund you must be aware of this. We also warn about this via our customer support.

Right now we do not have an active platform where you can log in to see your history, but it is being build in the backend, soon you can create your own account and check your history.

For now if you whish to see your history you can contact us and we will provide all data we have about you, that is not only your order history but also all emails we have sent to you in the past.

If you believe that there is an error with your order like a typo in the checkout, wrong delivery or anything else,  feel free to get in touch with our customer support to get it solved.

Get in touch