[epkb-knowledge-base id=1]

Most Asked Questions

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Questions about orders

What is the deliverytime?

The deliverytime depends on the product that you ordered. 

Redeemkey
For redeemkeys we have a fully automated deliverysystem that will deliver the key to unlock the game instantly after purchase per email. You can start downloading right after you order.

Account format
After purchase, the Buyer receives a link that displays the product and uses it; the Buyer will be provided with the key no later than 72h after purchase. We try to keep the deliverytime below 3 hours.

If you have waited longer than this period feel free to get in touch with us via the provided link to the live chat, our team will be happy to give you more information.

 

We guarantee the delivery during 72h after the payment completion.

My email in the order is wrong, how can i change it?

Did you provide a wrong email adress and did not receive the delivery for your order? Get in touch with us via our customer support and let us know so we can correct it manually and resend the delivery.

Get in touch

Our team will ask for some details or a proof of payment to confirm that its really you.

I did not receive my order yet

If you did not get any mail from us after purchasing there is something wrong, please get in touch to fix it.

If youre waiting for delivery, you can ask the live chat in the provided link for an estimated time. It can also happen that the game ordered is in very high demand and we have trouble keeping up with the demand, in these cases we try to warn before ordering in the product page itself, but we cannot always be fully prepared.

My game stopped working

We are sorry to hear that, but we are prepared for it.

In some cases account get lost and the games stop working, there is an easy fix for it, we provide a new account and you can continue playing like you were before.

Warranty

This is exactly why we offer a warranty with our sales. If anything happens with the game youre covered by our ‘customer protection program’.

Get in touch with us via live chat, link was provided in the deliverymail. Our team will gladly help you with this issue.

No warranty?

If the issue happened after the warranty has expired you can still get in touch with our customer support to get a solution.

Open a ticket

Can i use my game on another console?

REDEEMKEYS

You can only use a redeemkey on one account, however you may install your account on multiple consoles.

 

ACCOUNT FORMAT

Here you’re already playing via a 3rd account, so sharing it further to another console is not possible.

Can i cancel my order?
All gamecards / codes ./ products that failed to be displayed are subject to refund or replacement within the 14 days support period.
The support period starts immediately after product delivery to the buyer ( by link or buyer’s email).
All displayed gamecards / codes / products are non-refundable and non-exchangeable, but refund or exchange may be provided in case of proven problem with the product (we investigation each case with the publisher / service, e.g. PlayStation Network).
 
 
If the purchase term of the product exceeds 14 days support period, such product is non-refundable and non exchangeable, and we are not obliged to investigate any issues with the product, but still may do so without any obligations from our side.
 
We will issue a refund under the following circumstances: 
– The item you purchased is out of stock. Upon your request, we will issue a refund immediately.
– Sometimes, we need your assistance in verifying payment information. If you refuse or do not respond to our request within 5 days, your order will be cancelled and a refund will be issued immediately.
– If your payment is less than the price listed on our website, you will be given an opportunity to accomplish a full payment. If you refuse or do not respond to our request within 5 days, your order will be cancelled and a refund will be issued immediately.
 

Refunds will not be issued by reasons, as follows:

 
– You find a lower price on another website.
– You request a refund because you changed your mind and do not want to have the product after it has been already ordered.
– For any other reason that is not specified in the section “We will issue a refund under the following circumstances” indicated above.
Since we make a refund in accordance with your payment method provider, it may take 3-5 working days while the bank system processes the refund. Please, keep waiting with patience.
The Buyer will be notified of the refund by email linked to the Buyer’s account.
 

All transaction fees associated with the refund are non-refundable.

 
 
We issue refunds only in accordance with the payment channel that was used for purchase or in accordance with the Buyer’s bank account 
 
We guarantee the delivery during 72h after the payment completion, if the payment or the Buyer should be verified.
Where can i see my orderhistory?

Right now we do not have an active platform where you can log in to see your history, but it is being build in the backend, soon you can create your own account and check your history.

 

For now if you whish to see your history you can contact us and we will provide all data we have about you, that is not only your order history but also all emails we have sent to you in the past.

Something wrong with my order

If you believe that there is an error with your order like a typo in the checkout, wrong delivery or anything else,  feel free to get in touch with our customer support to get it solved.

 

Get in touch

Questions about products

Looking for a game that's not listed

No problem, open a ticket for support and let us know what game you’re looking for, we will contact our suppliers and get you the best deal.

 

Get in touch

Why are some games much cheaper than other sites?

We have 1 goal and its in the name of the site: The Cheapest Game Store.

Our goal is to make cheap gaming possible. We deliver digital games only, by doing so we can save on shipping. We negotiate the best prices with all suppliers worldwide, we keep our team small and work hard. We automate everything so we have as few costs as possible. Our margins are as low as possible as well.

And if we sell more we can even lower our prices more.

 

We came with this concept for account format a while ago, we use the gameshare function of consoles to share games between gamers. Ofte two gamers buy a game together and share it with each other to save money, that is what we do as well. We share the games between two gamers and manage the account.

What is account format?

There are many ways to gain access to a game, this can be done with a cd key, with a redeemkey that you activate on your account, or you can share license via account, by adding another account to your console and setting your console as the primary for the account and get access to the game on your own profile.

 

Gamesharing is the function that allows us to do this, you are allowed to share the license of a game with another console and if you dont have anyone to share with you can use our system to get the games for less, knowing what you do and what you dont get.

 

The gamesharing function is described by sony in the following link:

https://www.playstation.com/en-gb/get-help/help-library/playstation-plus/playstation-plus/sharing-playstation-plus-benefits-with-a-friend-on-playstation-4/

 

How do we do it?

We have suppliers that work arround the clock to keep us suplied with the games. They create and manage the accounts and make sure there are no problems occuring. We sell the primary license of the game to our customer and our supplier can sell the secondary license to another offline user anywhere in the world. By making sure this is happening smoothly we can offer the best possible service with a warranty called ´Customer Protection Program´. We sell games with a standard warranty of 6 months.

 

What are the differences between disk, redeemkey and account?

Features Disk Redeemkey Account
Full official game
Play multiplayer
Collect trohpies
Take space in HDD
Takes physical space
Can get damaged
Cool boxart to collect
Resell games
Refundable after purchase
Share game with friends
Play without disk
Faster loading
Switch between games superfast
Region free
Warranty 6 / 12 Months warranty
Deliverytime 2/3 Businessdays INSTANT 1-6 Hours
Average new release price 59.99 69.99 49.99

Why is a warranty needed?

We offer a warranty to products that are provided via account format. This is needed to make sure that we deny all potential issues. It happens that the provided credentials dont work, or that the game stops working before you are able to play it, to prevent this we offer a warranty to our customers. This warranty is 6 months or 180 days after receiving the product as standard, but can be extended to 12 months

 

See ‘warranty’ for more information about that

My game stopped working

If you have an issue with your game feel free to get in touch with us.

 

Warranty

 

We sell our products with a free warranty, if you are still in your warranty period you will get a free replacement without any issues, just get in touch with us to get assistance.

 

How do you deliver?

After you place an order you will receive an email with your ordered product.

 

REDEEMKEY

Simply enter the key you received in the console shop and unlock your purchase, you can follow the provided instructions.

ACCOUNT FORMAT

You get an unlock code and clear instructions. You enter your code and get in touch with our support team for delivery. We help you with the installation.

You receive the game credentials from us per email with clear instructions, we help you trough the steps and make sure you get to install the game without any issues.

Can i play multiplayer?

What are the differences between disk, redeemkey and account?

Features Disk Redeemkey Account
Full official game
Play multiplayer
Collect trohpies
Take space in HDD
Takes physical space
Can get damaged
Cool boxart to collect
Resell games
Refundable after purchase
Share game with friends
Play without disk
Faster loading
Switch between games superfast
Region free
Warranty 6 / 12 Months warranty
Deliverytime 2/3 Businessdays INSTANT 1-6 Hours
Average new release price 59.99 69.99 49.99
Can i play in my region?

What are the differences between disk, redeemkey and account?

Features Disk Redeemkey Account
Full official game
Play multiplayer
Collect trohpies
Take space in HDD
Takes physical space
Can get damaged
Cool boxart to collect
Resell games
Refundable after purchase
Share game with friends
Play without disk
Faster loading
Switch between games superfast
Region free
Warranty 6 / 12 Months warranty
Deliverytime 2/3 Businessdays INSTANT 1-6 Hours
Average new release price 59.99 69.99 49.99
What is the difference between disk and digital?

What are the differences between disk, redeemkey and account?

Features Disk Redeemkey Account
Full official game
Play multiplayer
Collect trohpies
Take space in HDD
Takes physical space
Can get damaged
Cool boxart to collect
Resell games
Refundable after purchase
Share game with friends
Play without disk
Faster loading
Switch between games superfast
Region free
Warranty 6 / 12 Months warranty
Deliverytime 2/3 Businessdays INSTANT 1-6 Hours
Average new release price 59.99 69.99 49.99

Questions about payment

What payment methods are available?
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What is PayOP
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Why is there no PayPal?
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How can i use my coupon?
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Questions about delivery

How do you deliver?

After you place an order you will receive an email with your ordered product.

REDEEMKEY

Simply enter the key you received in the console shop and unlock your purchase, you can follow the provided instructions.

ACCOUNT FORMAT

You get an unlock code and clear instructions. You enter your code and get in touch with our support team for delivery. We help you with the installation.

You receive the game credentials from us per email with clear instructions, we help you trough the steps and make sure you get to install the game without any issues.

What are the differences between disk, redeemkey and account?

What are the differences between disk, redeemkey and account?

Features Disk Redeemkey Account
Full official game
Play multiplayer
Collect trohpies
Take space in HDD
Takes physical space
Can get damaged
Cool boxart to collect
Resell games
Refundable after purchase
Share game with friends
Play without disk
Faster loading
Switch between games superfast
Region free
Warranty 6 / 12 Months warranty
Deliverytime 2/3 Businessdays INSTANT 1-6 Hours
Average new release price 59.99 69.99 49.99
What is the deliverytime for games?

Redeemkeys are delivered instantly.

Account format games are delivered manually, so they take longer.

We guarantee delivery within 72 hours.

Can i get a refund?
All gamecards / codes ./ products that failed to be displayed are subject to refund or replacement within the 14 days support period.
The support period starts immediately after product delivery to the buyer ( by link or buyer’s email).
All displayed gamecards / codes / products are non-refundable and non-exchangeable, but refund or exchange may be provided in case of proven problem with the product (we investigation each case with the publisher / service, e.g. PlayStation Network).
 
 
If the purchase term of the product exceeds 14 days support period, such product is non-refundable and non exchangeable, and we are not obliged to investigate any issues with the product, but still may do so without any obligations from our side.
 
We will issue a refund under the following circumstances: 
– The item you purchased is out of stock. Upon your request, we will issue a refund immediately.
– We were unable to deliver the purchased game within 72 hours
– Sometimes, we need your assistance in verifying payment information. If you refuse or do not respond to our request within 5 days, your order will be cancelled and a refund will be issued immediately.
– If your payment is less than the price listed on our website, you will be given an opportunity to accomplish a full payment. If you refuse or do not respond to our request within 5 days, your order will be cancelled and a refund will be issued immediately.
 

Refunds will not be issued by reasons, as follows:

 
– You find a lower price on another website.
– You request a refund because you changed your mind and do not want to have the product after it has been already ordered.
– For any other reason that is not specified in the section “We will issue a refund under the following circumstances” indicated above.
Since we make a refund in accordance with your payment method provider, it may take 3-5 working days while the bank system processes the refund. Please, keep waiting with patience.
The Buyer will be notified of the refund by email linked to the Buyer’s account.
 

All transaction fees associated with the refund are non-refundable.

 
 
We issue refunds only in accordance with the payment channel that was used for purchase or in accordance with the Buyer’s bank account 
 
We guarantee the delivery during 72h after the payment completion.
I did not receive my order yet
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My email in the order is wrong, how can i change it?
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How do i install a game?
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Something wrong with my order
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Questions about refund

Can i get a refund?
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Can i switch from game?
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My game stopped working
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When do i get my money back after a refund request?
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Questions about account format

What is account format?
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What are the differences between a normal game and account format?
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How are games so cheap?
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How do i download/install a game?
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I have a problem with a game
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Can i play on my own profile?
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Can i play multiplayer?
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Can i try before i buy?
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Customer Protection program
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Questions about warranty

What is 'Customer Protection Program'?
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What's included in the warranty
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Extended warranty
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Why do i need a warranty?
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My game stopped working
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Terms for the warranty
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Other questions about us

Why are some games much cheaper than other sites?
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I have a complaint
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Does Cheapestgamestore use cookies?
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I want my data deleted
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My question was not listed..
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Can i get in touch with CheapestGameStore.com?
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