Most Asked Questions
Questions about orders
The deliverytime depends on the product that you ordered.
Redeemkey
For redeemkeys we have a fully automated deliverysystem that will deliver the key to unlock the game instantly after purchase per email. You can start downloading right after you order.
Account format
After purchase, the Buyer receives a link that displays the product and uses it; the Buyer will be provided with the key no later than 72h after purchase. We try to keep the deliverytime below 3 hours.
If you have waited longer than this period feel free to get in touch with us via the provided link to the live chat, our team will be happy to give you more information.
We guarantee the delivery during 72h after the payment completion.
Did you provide a wrong email adress and did not receive the delivery for your order? Get in touch with us via our customer support and let us know so we can correct it manually and resend the delivery.
Our team will ask for some details or a proof of payment to confirm that its really you.
If you did not get any mail from us after purchasing there is something wrong, please get in touch to fix it.
If youre waiting for delivery, you can ask the live chat in the provided link for an estimated time. It can also happen that the game ordered is in very high demand and we have trouble keeping up with the demand, in these cases we try to warn before ordering in the product page itself, but we cannot always be fully prepared.
We are sorry to hear that, but we are prepared for it.
In some cases account get lost and the games stop working, there is an easy fix for it, we provide a new account and you can continue playing like you were before.
Warranty
This is exactly why we offer a warranty with our sales. If anything happens with the game youre covered by our ‘customer protection program’.
Get in touch with us via live chat, link was provided in the deliverymail. Our team will gladly help you with this issue.
No warranty?
If the issue happened after the warranty has expired you can still get in touch with our customer support to get a solution.
REDEEMKEYS
You can only use a redeemkey on one account, however you may install your account on multiple consoles.
ACCOUNT FORMAT
Here you’re already playing via a 3rd account, so sharing it further to another console is not possible.
Refunds will not be issued by reasons, as follows:
All transaction fees associated with the refund are non-refundable.
Right now we do not have an active platform where you can log in to see your history, but it is being build in the backend, soon you can create your own account and check your history.
For now if you whish to see your history you can contact us and we will provide all data we have about you, that is not only your order history but also all emails we have sent to you in the past.
If you believe that there is an error with your order like a typo in the checkout, wrong delivery or anything else, feel free to get in touch with our customer support to get it solved.
Questions about products
No problem, open a ticket for support and let us know what game you’re looking for, we will contact our suppliers and get you the best deal.
We have 1 goal and its in the name of the site: The Cheapest Game Store.
Our goal is to make cheap gaming possible. We deliver digital games only, by doing so we can save on shipping. We negotiate the best prices with all suppliers worldwide, we keep our team small and work hard. We automate everything so we have as few costs as possible. Our margins are as low as possible as well.
And if we sell more we can even lower our prices more.
We came with this concept for account format a while ago, we use the gameshare function of consoles to share games between gamers. Ofte two gamers buy a game together and share it with each other to save money, that is what we do as well. We share the games between two gamers and manage the account.
There are many ways to gain access to a game, this can be done with a cd key, with a redeemkey that you activate on your account, or you can share license via account, by adding another account to your console and setting your console as the primary for the account and get access to the game on your own profile.
Gamesharing is the function that allows us to do this, you are allowed to share the license of a game with another console and if you dont have anyone to share with you can use our system to get the games for less, knowing what you do and what you dont get.
The gamesharing function is described by sony in the following link:
How do we do it?
We have suppliers that work arround the clock to keep us suplied with the games. They create and manage the accounts and make sure there are no problems occuring. We sell the primary license of the game to our customer and our supplier can sell the secondary license to another offline user anywhere in the world. By making sure this is happening smoothly we can offer the best possible service with a warranty called ´Customer Protection Program´. We sell games with a standard warranty of 6 months.
What are the differences between disk, redeemkey and account?
| Features | Disk | Redeemkey | Account |
|---|---|---|---|
| Full official game | |||
| Play multiplayer | |||
| Collect trohpies | |||
| Take space in HDD | |||
| Takes physical space | |||
| Can get damaged | |||
| Cool boxart to collect | |||
| Resell games | |||
| Refundable after purchase | |||
| Share game with friends | |||
| Play without disk | |||
| Faster loading | |||
| Switch between games superfast | |||
| Region free | |||
| Warranty | 6 / 12 Months warranty | ||
| Deliverytime | 2/3 Businessdays | INSTANT | 1-6 Hours |
| Average new release price | 59.99 | 69.99 | 49.99 |
We offer a warranty to products that are provided via account format. This is needed to make sure that we deny all potential issues. It happens that the provided credentials dont work, or that the game stops working before you are able to play it, to prevent this we offer a warranty to our customers. This warranty is 6 months or 180 days after receiving the product as standard, but can be extended to 12 months
See ‘warranty’ for more information about that
If you have an issue with your game feel free to get in touch with us.
Warranty
We sell our products with a free warranty, if you are still in your warranty period you will get a free replacement without any issues, just get in touch with us to get assistance.
After you place an order you will receive an email with your ordered product.
REDEEMKEY
Simply enter the key you received in the console shop and unlock your purchase, you can follow the provided instructions.
ACCOUNT FORMAT
You get an unlock code and clear instructions. You enter your code and get in touch with our support team for delivery. We help you with the installation.
You receive the game credentials from us per email with clear instructions, we help you trough the steps and make sure you get to install the game without any issues.
What are the differences between disk, redeemkey and account?
| Features | Disk | Redeemkey | Account |
|---|---|---|---|
| Full official game | |||
| Play multiplayer | |||
| Collect trohpies | |||
| Take space in HDD | |||
| Takes physical space | |||
| Can get damaged | |||
| Cool boxart to collect | |||
| Resell games | |||
| Refundable after purchase | |||
| Share game with friends | |||
| Play without disk | |||
| Faster loading | |||
| Switch between games superfast | |||
| Region free | |||
| Warranty | 6 / 12 Months warranty | ||
| Deliverytime | 2/3 Businessdays | INSTANT | 1-6 Hours |
| Average new release price | 59.99 | 69.99 | 49.99 |
What are the differences between disk, redeemkey and account?
| Features | Disk | Redeemkey | Account |
|---|---|---|---|
| Full official game | |||
| Play multiplayer | |||
| Collect trohpies | |||
| Take space in HDD | |||
| Takes physical space | |||
| Can get damaged | |||
| Cool boxart to collect | |||
| Resell games | |||
| Refundable after purchase | |||
| Share game with friends | |||
| Play without disk | |||
| Faster loading | |||
| Switch between games superfast | |||
| Region free | |||
| Warranty | 6 / 12 Months warranty | ||
| Deliverytime | 2/3 Businessdays | INSTANT | 1-6 Hours |
| Average new release price | 59.99 | 69.99 | 49.99 |
What are the differences between disk, redeemkey and account?
| Features | Disk | Redeemkey | Account |
|---|---|---|---|
| Full official game | |||
| Play multiplayer | |||
| Collect trohpies | |||
| Take space in HDD | |||
| Takes physical space | |||
| Can get damaged | |||
| Cool boxart to collect | |||
| Resell games | |||
| Refundable after purchase | |||
| Share game with friends | |||
| Play without disk | |||
| Faster loading | |||
| Switch between games superfast | |||
| Region free | |||
| Warranty | 6 / 12 Months warranty | ||
| Deliverytime | 2/3 Businessdays | INSTANT | 1-6 Hours |
| Average new release price | 59.99 | 69.99 | 49.99 |
Questions about payment
Questions about delivery
After you place an order you will receive an email with your ordered product.
REDEEMKEY
Simply enter the key you received in the console shop and unlock your purchase, you can follow the provided instructions.
ACCOUNT FORMAT
You get an unlock code and clear instructions. You enter your code and get in touch with our support team for delivery. We help you with the installation.
You receive the game credentials from us per email with clear instructions, we help you trough the steps and make sure you get to install the game without any issues.
What are the differences between disk, redeemkey and account?
| Features | Disk | Redeemkey | Account |
|---|---|---|---|
| Full official game | |||
| Play multiplayer | |||
| Collect trohpies | |||
| Take space in HDD | |||
| Takes physical space | |||
| Can get damaged | |||
| Cool boxart to collect | |||
| Resell games | |||
| Refundable after purchase | |||
| Share game with friends | |||
| Play without disk | |||
| Faster loading | |||
| Switch between games superfast | |||
| Region free | |||
| Warranty | 6 / 12 Months warranty | ||
| Deliverytime | 2/3 Businessdays | INSTANT | 1-6 Hours |
| Average new release price | 59.99 | 69.99 | 49.99 |
Redeemkeys are delivered instantly.
Account format games are delivered manually, so they take longer.
We guarantee delivery within 72 hours.
Refunds will not be issued by reasons, as follows:
All transaction fees associated with the refund are non-refundable.
